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guigsy

@guigsy@mstdn.social

Bikes. Cats. Home automation. Lefty. Green.

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TechConnectify , an Random Englisch
@TechConnectify@mas.to avatar

I'd like to tell a quick story about successful troubleshooting.

A few months ago I rented a scissor lift to install lighting at my new office. When it arrived, the delivery person gave me a quick demo and off he went.

Well, when I went to actually use it - the lift went up by about a foot then stopped and screamed beeps of terror. It was broken!

But the display on the control read "18"

Rather than call the rental company, I searched "sinoboom fault code 18" to see what that meant.

guigsy ,
@guigsy@mstdn.social avatar

@TechConnectify my work colleagues: "it's broken, let's change ten things, try something (that may not be the same as the action that triggered the issue), then when it causes a different issue, change ten more things without putting anything back. Repeat."...

/me screaming: "please, for the love... before you change ANYTHING, figure out what you did to reproduce the issue".

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