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birdoneday

@birdoneday@federatedfandom.net

Sometime reader, longtime lurker, cat caretaker... currently experimenting with being unlocked.

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TechConnectify , an Random Englisch
@TechConnectify@mas.to avatar

I'd like to tell a quick story about successful troubleshooting.

A few months ago I rented a scissor lift to install lighting at my new office. When it arrived, the delivery person gave me a quick demo and off he went.

Well, when I went to actually use it - the lift went up by about a foot then stopped and screamed beeps of terror. It was broken!

But the display on the control read "18"

Rather than call the rental company, I searched "sinoboom fault code 18" to see what that meant.

birdoneday ,
@birdoneday@federatedfandom.net avatar

@TechConnectify I have two primary thoughts.

  1. I think the way that apple in particular, but a lot of modern pieces of technology in general, tell end users "if you try to fix this yourself, you'll void the warranty" has scared a lot of people off from trying to learn how to troubleshoot or fix things themselves.

  2. In my professional experience, I often find that people don't have the time or incentives to play around with settings any more. Whenever possible, I like to play around with all the possible settings in a new tool, application, etc. just to see what happens, and I think the freedom to play around with settings is linked to the confidence to try troubleshooting.

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