@JamesOMalley@universeodon.com titelbild
@JamesOMalley@universeodon.com avatar

JamesOMalley

@JamesOMalley@universeodon.com

Engineer, married to an anthropologist, raised/raising 4 wonderful children, Masters of #SocialWork, working at Puerto Rico Public and Applied Social Sciences Workshop through ImpulsoTec.org, passionately concerned with technology capacitation (#linux), equity, inclusion, and social justice.

I have had the privilege to work alongside giving, educated, talented, motivated individuals working to bring change and progress to the battered islands of #PuertoRico. Echa pa'lante.

Dieses Profil is von einem föderierten Server und möglicherweise unvollständig. Auf der Original-Instanz anzeigen

TechConnectify , an Random Englisch
@TechConnectify@mas.to avatar

I'd like to tell a quick story about successful troubleshooting.

A few months ago I rented a scissor lift to install lighting at my new office. When it arrived, the delivery person gave me a quick demo and off he went.

Well, when I went to actually use it - the lift went up by about a foot then stopped and screamed beeps of terror. It was broken!

But the display on the control read "18"

Rather than call the rental company, I searched "sinoboom fault code 18" to see what that meant.

JamesOMalley ,
@JamesOMalley@universeodon.com avatar

@TechConnectify I think there's a cultural component to it as well. The object is conceived within a cultural mindset, serving a particular purpose. I say cultural, because itches are defined by it, and how we scratch them is informed by that framework.

I wrote this a while back, and I think it's relevant here. https://jim.casablog.com/2019/04/15/technology-culture-and-knowledge-ownership/

...we consider how to design technology exported for use outside of whatever culture. It would also be important to consider the hidden biases and assumptions baked into a product whether it be software or a jet aircraft or software on a jet aircraft. No matter how much we try, exported invention and knowledge will always contain unexpected challenges to those that use it outside of its native context.

And honestly, that's an essential part of troubleshooting. It's the same challenge as "cultural competency." It doesn't mean you know everything about the culture, but rather that address your assumptions.

  • Alle
  • Abonniert
  • Moderiert
  • Favoriten
  • •
  • random
  • haupteingang
  • Alle Magazine
    •