@TechConnectify This!!! I work in IT, and while I appreciate not everyone is knowledgeable about IT, so many seem to lack even the beginning of any troubleshooting skills at all - not just when it comes to computer related things. Might be the reason people so often tell us there is "an error", without specifying any of the information that is right there - they don't seem to get no one has an innate knowledge of every problem and how to fix, but that there is a "process" for it.