That's not a terrible idea as long as it's significantly cheaper than the closed alternatives. I think the biggest issue would be that orgs that pay would expect a certain level of service that a community project might not be able to deliver on.
Yeah, channel management is super important. It's useful to have a full featured chat client that can integrate into other systems, but it's important to know what the limitations are. We use Slack for internal chat only (no customers) and it works pretty well for our use case but with all the integrations available it could easily get out of hand if we let more people manage it.
Me irl ( media.kbin.social ) Englisch