@arstechnica I know I'm supposed to hate this, but I really don't. It can be hard to not let your anger at a company seep out at the support staff (witness the responses describing an angry response as justified). And some people don't even try to control their tone. So autotuning out the anger so people don't feel their being screamed out might actually make their jobs less terrible. And it's still better than replacing support staff with AI.
@arstechnica what if we forced customers to treat call centre staff with respect by allowing staff to hang up on, or even fire customers, who choose to be rude? Oh right that probably wouldn’t increase shareholder value 🤷♂️